Return & Refund Policy
Thank you for choosing myquranpak Organisation / Faisal Naeem. We are committed to ensuring our customers and users have a positive and seamless experience with our mobile applications, digital subscriptions, and online services.
7-Day Money-Back Guarantee
If you are not completely satisfied with your digital subscription or software service within 7 calendar days of purchase, you are eligible for a full refund without questions asked.
1. Nature of Digital Products & Services
myquranpak provides digital goods and electronic software services, including:
- Ad-Free Premium VIP Subscriptions (Monthly & Yearly)
- Digital Quranic Study Modules, Audio Reciters & Content Access
- Business Billing & Khata Software (HisabKitab) Subscriptions
- Cloud Synchronization & Data Backup Add-ons
- Custom Urdu Branding, POS & Hardware Integration Services
2. Refund Eligibility Criteria
A customer is entitled to a refund under the following circumstances:
- Service Malfunction / Technical Failure: If the subscription or feature fails to activate or function as described, and our support team is unable to resolve the issue within 48 hours.
- Duplicate Billing: If your account or card/wallet was charged more than once for the same transaction due to a network glitch.
- Change of Mind (Within 7 Days): If you request a cancellation within 7 days of the initial subscription purchase date.
3. Non-Refundable Items
- Refund requests made after 7 calendar days from the transaction date.
- Services that have been fully customized or consumed (e.g. customized graphic designs or dedicated server migrations).
- Accounts suspended or terminated due to violation of our Terms of Service.
4. How to Request a Refund
To request a refund, please contact our official billing and support team with your transaction details:
- Email: myquranpakofficial@gmail.com / faisalnaeemofficials@gmail.com
- Phone / WhatsApp: +92 336 1794819 / +92 339 7171849
- Required Details: Customer Name, Registered Mobile Number/Email, Transaction ID (TID), Payment Method (JazzCash, EasyPaisa, Raast, or Card), and Reason for Refund.
5. Refund Processing Timeline
Once your refund request is verified by our finance department:
- Mobile Wallets (JazzCash / EasyPaisa / Raast): Refunds are credited within 24 to 48 business hours.
- Bank Cards (Visa / Mastercard / PayFast / Safepay): Refunds are credited to the issuing bank within 5 to 7 working days, depending on your bank's processing cycle.
6. Contact Us
If you have any questions regarding our Return and Refund Policy, please contact our head office:
myquranpak Organisation / Faisal Naeem
Faisalabad, Punjab, Pakistan
Phone: +92 336 1794819 / +92 339 7171849
Email: myquranpakofficial@gmail.com